First, your carrier will need to process your unlock request. Then you'll back up, erase, and restore your iPhone to unlock it.
Start the process:
- See if your carrier offers unlocking. Only your carrier can unlock your iPhone.
- Contact your carrier and request an unlock. You might need to meet requirements to qualify for unlocking. After you submit the request to your carrier, it might take a few days to complete. Contact your carrier for the status of your unlock request.
- After your carrier confirms that your iPhone unlock has been processed, go to the next section.
If you have a SIM card from a carrier other than your current carrier, follow these steps:
- Remove your SIM card and insert the new SIM card.
- Complete the setup process.
If you don't have another SIM card you can use, follow these steps to complete the process:
- Back up your iPhone.
- When you have a backup, erase your iPhone.
- Restore your iPhone from the backup you just made.
more ditails - https://support.apple.com/en-gb/HT201328
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